Bullseye! I wish I had a penny for every nonclinical thing that took me away from my job. Let me add electronic system malfunction or should I say DYSfunction. System upgrades, fragile links, fewer work stations than users, and so on. Electronic charting, electronic med administration, online policy and procedure manual- not user friendly, important notifications given via email, a new one for us in July, electronic physician order entry- can't wait!, and so on. This "improved" process has added about an hour to my day. It's gotten so bad that I've taken to handling email and mandatory continuing ed from home just so I can get out of the place once in ahwile. I'm salaried and won't get paid either way, so I'd just as quickly enjoy the comforts of home.